Public Speaking for Professional Career!

4x Pertemuan Offline (Intensive Bootcamp)
Materi:
- Public Speaking sebagai bagian dari Service Excellence
- Frontliner sebagai Brand Ambassador
- Guest Experience MindsetService Mindset & Empathy
- Service Mindset & Empathy
- Positive & Professional Language
- Active Listening Skills
- Intonasi, Artikulasi & Voice Control
- Professional Presence (Body Language, Eye Contact, Smile & Posture)
- Empathic & Persuasive Communication
- Cross Cultural Communication
- Telephone, WhatsApp & Digital Communication Etiquette
- Managing Difficult Guest
- Complaint Handling menggunakan LEARN Model
- Upselling & Suggestive Selling Communication